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How we handle your legal rights and account safety

Your account data, payment details and withdrawal history stay secure under our encryption protocols.

Encrypted account accessVerified payment flowTransparent data handling

Our legal posture and where we operate

7upcash Service availability depends on jurisdiction. Users are responsible for checking local law before access.

7upcash operates where local law permits and respects Indonesia's regulatory environment. Your account access, deposit methods (DANA, OVO, GoPay, QRIS) and withdrawal terms depend on local law and your location. We maintain clear terms of service covering account creation, deposit holds, withdrawal verification and dispute resolution.

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Payment transactions are processed through licensed local gateways; your funds remain yours and are separated from our operating accounts. If you have questions about eligibility or restrictions, our support team can clarify what applies to your region.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to contact us about legal matters

DATA & SECURITY

How we protect your information and rights

Encryption and storage

Your password, payment details and withdrawal history are encrypted at rest and in transit. We store account data on secure servers with restricted access; employee access is logged and audited monthly.

Cookies and tracking

We use session cookies to keep you logged in and functional cookies to remember your preferred language and game filters. Analytics cookies help us detect fraud and improve page load speed. You can manage cookie settings in your browser; disabling non-essential cookies won't break your account.

Account verification

When you open an account, we verify your identity via phone number and email confirmation. Large withdrawals may trigger additional verification to prevent fraud and comply with anti-money-laundering checks.

Deposit and withdrawal safety

Deposits via DANA, OVO, GoPay and QRIS route through licensed payment processors with their own encryption. Your withdrawal requests are verified against your stored identity before funds are released to your registered payment method.

Data retention

We keep your account record for as long as your account is active. After closure, transaction records are retained for three years for tax and legal compliance, then deleted. You can request early deletion where local law permits.

Your rights and requests

You can request a copy of your data, ask us to correct inaccuracies, or request account closure at any time through Settings or by contacting support. We process data-access requests within five business days at no cost.

Frequently asked questions about legal and account terms

Your account remains open and your balance stays in place. We do not close accounts due to inactivity or charge dormancy fees. You can log back in whenever you wish. If you want to close your account permanently, contact support or use the account closure option in Settings.

Yes. Log in to Settings > Legal & Security and select 'Download my data'. We'll prepare a portable file containing your profile details, deposit and withdrawal records, and game history within five business days at no cost.

Account access depends on local law. You must be of legal age in your jurisdiction. We verify your identity via phone number and email during signup. Players in Semarang, Makassar and other supported regions can create accounts where local law permits.

Contact support immediately via live chat or email. We log all account access and can trace login history. If you notice unfamiliar activity, we'll investigate, reset your password and review transaction logs to identify and reverse any unauthorised deposits or withdrawals.

Withdrawals below your standard tier process in minutes to your DANA, OVO, GoPay or QRIS account. Large or first-time withdrawals may require additional identity verification, adding 1–3 business days. We notify you by email if extra steps are needed.

No. Your DANA, OVO, GoPay and QRIS details are never stored on our servers. Payment processors hold your account information. We store only a token linking your wallet to your account, so you don't re-enter details on every deposit or withdrawal.

Yes. You can close your account in Settings > Legal & Security. After closure, your profile is deactivated. We retain transaction records for three years for legal and tax compliance, then delete them. You can request earlier deletion where local law permits.

How we handle your legal rights and account safety

How to contact us about legal matters

How we protect your information and rights

Encryption and storage

Cookies and tracking

Account verification

Deposit and withdrawal safety

Data retention

Your rights and requests

Frequently asked questions about legal and account terms

01 What happens to my account if I don't log in for a long time?

02 Can I request a copy of my personal data and transaction history?

03 Who can open a 7upcash account?

04 What happens if I notice unauthorized activity on my account?

05 How long does it take to verify and process a large withdrawal?

06 Are my payment details stored on 7upcash servers?

07 Can I delete my account and all my data?

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