Reference

Your Rights and Obligations on 7upcash

When you open an account with us, you enter into a binding agreement that sets out how we operate together.

Account eligibility and age rulesDeposit and withdrawal rulesData handling and privacy
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7upcash Your Rights and Obligations on 7upcash
QUESTIONS ANSWERED

How to Reach Us About These Terms

If you have questions about your account agreement, how a specific term applies to you, or if you want to request a change to your account…

Live Chat Support Reach us instantly through the chat window in your account lobby.
Email Support Send detailed questions to our support inbox.
Phone Support Call during local business hours in Jakarta to speak with our team.
DATA & SECURITY

How We Protect What You Tell Us

Your personal information — your name, account details, payment methods, and transaction history — is stored securely and accessed only by our team members who need it to process your requests or…

Account Encryption

All login credentials and payment details are encrypted end-to-end. We store passwords using industry-standard hashing so even we cannot see them in plain text.

Data Access Rights

You may request a copy of all personal data we hold on your account at any time. Submit the request through our support channels and we'll provide a complete export within 30 days.

Fraud Prevention

Our team reviews deposits, withdrawals, and unusual account activity to prevent fraud. This may include asking you to verify your identity or payment method before processing large transactions.

Cookie and Tracking Policy

We use cookies to remember your login, track your game activity, and personalize your lobby display. You can disable non-essential cookies in your browser settings; essential ones keep your account secure.

Data Retention

We keep your account data for the lifetime of your membership plus two years after closure for legal and fraud-prevention purposes. Payment records are retained per local accounting rules.

Update Your Profile

Open your account settings to change your email, phone, or payment method. Changes take effect immediately for deposits but may affect pending withdrawals — contact support if you need to pause a transaction.

Your Most Asked Questions About Our Terms

We've gathered the questions we hear most often from players in Semarang, Makassar, and across Indonesia. These answers clarify the rules around your account, your money, and your rights.

Account eligibility depends on local law where you are. Where permitted by local regulation, you must be of legal age in your jurisdiction. We ask for identity verification at account creation to confirm eligibility. If you're unsure, contact our support team with your location details.

No. Each person is allowed one active account. We use email, phone, payment method, and device data to detect multiple accounts from the same person. If we identify duplicates, we reserve the right to close all associated accounts and withhold funds pending investigation.

Violations — such as using false identity details, abusing promotions, or attempting fraud — may result in account suspension or permanent closure. We'll notify you of the breach and give you a chance to respond before we take action, except where the breach poses an immediate security risk.

Your wallet balance does not expire as long as your account remains active. If your account is inactive for two consecutive years, we may deactivate it and place funds into escrow. Contact support to reclaim inactive funds — we keep them secure and do not forfeit them.

We can update terms, but we notify you of any material changes at least 14 days in advance. You'll see the update notice in your account dashboard and receive an email. If you disagree with changes, you can close your account before the new terms take effect.

Report any unauthorized transaction or billing error to our support team immediately with details of the date, amount, and game or payment involved. We investigate within five business days and either reverse the charge or explain why it was valid. Keep your transaction receipts as proof.

You can request account closure through your settings or by contacting support. We'll deactivate the account within 24 hours. Any remaining wallet balance will be returned to your payment method within 3–5 business days. Closure is permanent — we do not reopen closed accounts.

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